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Terms and conditions

These Terms and Conditions ("Terms") are entered into by and between Mad Casino (the "Operator", "we" or "us") and you, the user ("you" or "your"). These Terms govern your use of our website, services, and products.

Purpose of the Terms

By using our website, services, and products, you agree to be bound by these Terms. We reserve the right to modify these Terms at any time without prior notice. Your continued use of our website, services, and products constitutes acceptance of the modified Terms.

Acceptance of Terms

If you do not accept these Terms, please discontinue your use of our website, services, and products immediately.

Age and Legal Restrictions

You must be at least 18 years old to use our website, services, and products. If you are under 18, please do not attempt to register or use our website, services, and products.

Account Registration

Eligibility

To register an account with us, you must provide valid personal and contact information. You agree to provide accurate and truthful information during the registration process.

KYC and Verification Requirements

We reserve the right to request additional documentation or verification from you at any time. Failure to comply with these requests may result in account suspension or closure.

Responsibility for Account Security

You are responsible for maintaining the security of your account, including but not limited to keeping your login credentials confidential and notifying us immediately of any unauthorized access to your account.

Deposits and Withdrawals

Accepted Payment Methods

We accept various payment methods, including but not limited to credit cards, e-wallets, and bank transfers. Please refer to our website for a list of accepted payment methods.

Minimum and Maximum Limits

You may be subject to minimum and maximum limits on deposits and withdrawals. These limits are set by us and may vary depending on your account type and status.

Processing Times and Fees

Deposits and withdrawals may be subject to processing times and fees, which will be clearly displayed during the transaction process.

Anti-Money Laundering Policy

We comply with all applicable anti-money laundering regulations. Please refer to our website for more information on our AML policy.

Bonuses and Promotions

How Bonuses Are Credited

Bonuses are credited to your account according to the terms of each specific promotion. Please refer to our website for details on bonus offers and promotions.

Wagering Requirements

You must wager a certain amount of money before you can withdraw any winnings associated with a bonus offer.

Expiry and Abuse Clauses

Bonuses may have expiry dates or abuse clauses, which will be clearly displayed during the promotion. Failure to comply with these terms may result in bonus forfeiture.

Gameplay and Fairness

RNG Usage

We use Random Number Generators (RNGs) to ensure fair gameplay. RNGs are regularly tested and audited to ensure their integrity.

Game Malfunctions

In the event of a game malfunction, we reserve the right to void any wagers placed during the malfunction period.

Limits on Play and Responsible Gaming Tools

We offer responsible gaming tools to help you manage your gameplay. You may set deposit, wager, and session limits through your account settings.

Responsible Gambling

Self-Exclusion Options

You can self-exclude from our website, services, and products for a specified period of time. Please refer to our website for more information on self-exclusion options.

Deposit, Wager, and Session Limits

You may set deposit, wager, and session limits through your account settings.

Help and Support Links

We provide links to responsible gaming resources and support organizations. Please refer to our website for more information.

Prohibited Activities

Bonus Abuse

You agree not to abuse bonus offers or promotions in any way.

Fraud, Collusion, or Manipulation

You agree not to engage in any fraudulent, collusive, or manipulative behavior while using our website, services, and products.

Use of Bots or Automated Systems

You agree not to use bots or automated systems to play games or manipulate gameplay.

Account Suspension and Closure

Voluntary Account Closure

You may close your account at any time through your account settings. Please note that closing your account will result in the forfeiture of any pending bonuses or winnings.

Breach of Terms

We reserve the right to suspend or close your account if you breach these Terms, including but not limited to failure to comply with KYC and verification requirements.

Inactivity and Dormant Accounts

Accounts that remain inactive for an extended period may be subject to closure. We will notify you prior to account closure in accordance with applicable laws and regulations.

Privacy and Data Protection

Information Collected

We collect information about you during the registration process, including but not limited to personal contact details and payment method information.

Use and Storage of Personal Data

We use your personal data to provide our services and products. Your data is stored securely in accordance with applicable laws and regulations.

GDPR Compliance (if applicable)

Please note that we comply with the General Data Protection Regulation (GDPR) if you are an EU resident.